Politique de remboursement
Store: Calyarix
Address: Via Vittorio Veneto 1, 86100 Campobasso, Campobasso, Italy
Email: contact@calyarix.com
Phone: +39 4395489809
Business Owner: Michele Comer
At Calyarix, we want every customer to feel confident when purchasing from our store. We carefully select our products and aim to provide a clear, fair, and dependable return and refund process. If your order does not meet your expectations, our customer support team is available to assist you.
1. 60-Day Satisfaction Guarantee
Calyarix provides a 60-day satisfaction guarantee for eligible purchases. You may request a return within 60 days from the date your order is delivered, provided that the item meets the return conditions outlined in this policy.
This voluntary commercial guarantee is offered in addition to any mandatory consumer protections available under Italian and European Union law.
2. Return Eligibility Requirements
To be eligible for a return under our 60-day satisfaction guarantee, the following requirements should generally be satisfied:
- The product must be unused, unworn, unwashed, unaltered, and in its original condition.
- Original tags, labels, packaging, accessories, and inserts must be included whenever applicable.
- You must provide valid proof of purchase, such as an order number, receipt, or order confirmation.
- The return request must be submitted within the applicable return period.
Items that fail to meet these conditions may be refused or may qualify for a reduced refund where permitted by law.
These conditions do not affect your legal rights regarding withdrawal or products that are damaged, defective, incorrectly delivered, or otherwise not in conformity with the purchase agreement.
3. How to Request a Return
To begin a return under our 60-day guarantee, please contact Calyarix customer support at:
Your message should include:
- Your full name.
- Your order number.
- The product or products you wish to return.
- A brief explanation of your return request.
- Clear photographs or videos if the product is damaged, defective, faulty, or incorrect, where reasonably available.
After reviewing your request, our support team will provide the relevant return instructions and the appropriate return address.
Please do not send products directly to the Calyarix business address unless you have received written instructions from our customer support team. This does not restrict your statutory right to withdraw or return goods in accordance with applicable law.
4. European Union Right of Withdrawal
If you are an individual consumer purchasing online, you generally have the legal right to withdraw from your purchase within 14 days without stating a reason, subject to any applicable statutory exceptions.
The withdrawal period normally begins on the day you, or a person appointed by you other than the delivery carrier, receives the goods. Special rules apply to orders delivered in separate shipments.
You may exercise your right of withdrawal by emailing a clear withdrawal statement to:
Your withdrawal request should contain sufficient information to identify your purchase and your decision to withdraw, such as:
- Your full name.
- Your order number, if available.
- Your email address.
- The product or products included in the withdrawal.
- A clear statement confirming that you wish to withdraw from the purchase.
You do not need to provide a reason for exercising your statutory right of withdrawal.
5. Returning Items After Withdrawal
After notifying Calyarix of your decision to withdraw, you must return the applicable items without undue delay and no later than 14 days after communicating your withdrawal, unless we have offered to collect them.
The deadline is met if you send the goods before the 14-day return period expires.
Please package returned products securely and, where possible, use a tracked shipping method.
You may inspect the product as you would in a physical shop. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the product's nature, characteristics, and functioning, where permitted by law.
6. Return Shipping Charges
Unless the return is caused by a mistake or fault attributable to Calyarix, the customer is generally responsible for the direct cost of returning the product, provided this responsibility was disclosed before purchase and applicable law permits it.
Calyarix will cover reasonable return shipping expenses where required by law, including when:
- The wrong product was delivered.
- The product arrived damaged during transportation.
- The product contains a confirmed manufacturing fault.
- The delivered item does not match the order.
For statutory withdrawal, return shipping costs are allocated in accordance with applicable consumer law.
7. Refund Processing
Once your returned item has been received and inspected, Calyarix will notify you by email regarding the outcome of your refund request under our voluntary 60-day guarantee.
Approved refunds under our voluntary guarantee are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
For statutory withdrawals, refunds will be processed without undue delay and no later than 14 days after we are informed of your withdrawal. We may withhold reimbursement until we receive the returned goods or you provide evidence of having sent them back, whichever occurs first, unless we have offered to collect them.
Statutory withdrawal refunds include the applicable standard delivery costs. Additional charges for premium or express delivery selected by the customer are not refundable where permitted by law.
Refunds will be issued using the original payment method unless you expressly agree otherwise, without additional refund fees.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
8. Exchanges
Calyarix does not currently provide direct exchanges under its voluntary return policy.
To obtain another size, colour, style, or product, please return the original eligible product for a refund and place a separate new order through our website.
This does not affect your statutory rights to repair or replacement for non-conforming products.
9. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, faulty, incomplete, or different from the product you purchased, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A clear description of the problem.
- Clear photographs or videos showing the defect, damage, fault, or incorrect item, where reasonably available.
After reviewing the information provided, Calyarix will offer an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction, or a full refund.
Any store credit offered as an alternative to a legally required monetary refund will be subject to your agreement.
Your statutory legal guarantee of conformity remains unaffected by the voluntary 60-day satisfaction guarantee.
10. Non-Returnable Items and Legal Exceptions
Some products may not be eligible for return under our voluntary 60-day guarantee, or may be excluded from the statutory right of withdrawal where an exclusion is legally permitted. These may include:
- Personalised, customised, or made-to-order items where the statutory exception applies.
- Products identified as final sale or non-returnable, but only to the extent permitted by law.
- Sealed products that are unsuitable for return for health or hygiene reasons after being unsealed following delivery.
- Products that have been worn, washed, altered, damaged, or handled beyond normal inspection, subject to applicable statutory rights.
Normal inspection of goods does not automatically remove your statutory right of withdrawal.
Your statutory rights concerning defective, damaged, incorrect, or non-conforming products remain unaffected.
11. Customer Support
For questions regarding returns, refunds, cancellations, damaged products, incorrect orders, or other concerns, please contact us:
Calyarix
Business Owner: Michele Comer
Address: Via Vittorio Veneto 1, 86100 Campobasso, Campobasso, Italy
Email: contact@calyarix.com
Phone: +39 4395489809
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (Italy local time)
Saturday & Sunday: Closed
Business days mean Monday through Friday, excluding public holidays observed in Italy.